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Our information gathering process involves the completion of our résumé
questionnaire followed by our in-depth evaluation process where we evaluate,
pinpoint crucial components, and further question you regarding the information
provided via email to draw out quantifiable contributions and achievements. This
evaluation is an important step in the process as often clients can miss
important information which can be developed into an impressive achievement.
Of course, if your current résumé
has enough information for us to send you targeted questions to draw out this
information, we will email these to you instead of you having to complete the
résumé questionnaire. If you would like to
email us your existing résumé, I will advise whether we would require you to
complete the résumé questionnaire or not.
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Keraijen is not a template driven company which designs résumés that are a
‘one-size-fits-all’. You are presented with a unique an individually crafted
marketing document that is modelled on your skills and experience that will lead
to job search success.
Our expertise as a Certified Résumé Writer and our in-depth information
gathering process is what sets us apart. Keraijen understands that your résumé
must be an effective marketing document in order to generate interviews. This is
where the information gathering process comes in. In order to market you
effectively, we need to gather as much information about you, your expertise,
achievements, vision, and overall value.
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This will vary from client to client. Our turnaround to complete the résumé
package (except Executive Edge) is 5 business days, once we receive your
completed questionnaire and answers to targeted questions - no earlier. We will
not reduce this turnaround to meet a deadline, as we will not compromise
ourselves - or you - by producing a second-rate document. We pride ourselves on
quality and each document is individually created with a purpose - to generate
interviews
Overall turn-around will depend on how long it takes the client to provide us
with the required information, however, on average general client turn-around is
7-10 days.
Of course add-ons such a biographies, web portfolios, selection criteria can
extend the life of the project, therefore it is recommended that you consult
with Keraijen to determine the project timeframe.
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The answer to this is simple…NO, we won’t risk quality. All of our résumé
packages have a minimum 5-day turnaround (except the Executive Edge package
which is 2-3 weeks). We will not reduce this turnaround to meet a deadline.
If you are after a résumé ‘today’ or ‘yesterday’ then unfortunately we are
not the right company for you. Keraijen is not a template driven company which
designs résumés that are a ‘one-size-fits-all’. We design customised packages
that reflect your individuality and highlight your career assets.
Keraijen makes no apologies for our timeframe, as quality time must be
invested in order to develop a résumé which is unique – just like you. We have
established a reputation for producing quality résumés that lead to job search
success. Trying to rush a résumé for a deadline will result in a second-rate
document that won’t generate the results you were intending.
Individually purchased items such as cover letters, thank you letters,
biographies, philosophies of education and selection criteria generally have a
3-5 business day turnaround. In some instances a rush order can be accepted for
cover letters and thank you letters, however, these are subject to a 35% loading
and need to have approval by Keraijen before proceeding - otherwise standard
turnaround times apply.
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As a résumé writing specialist with experience writing more than 3000+
résumés, more than likely we have written résumés within your field/industry. We
have developed résumés for people from all walks of life, from student new
graduates to senior executives. Whether you are a CEO, CIO, CFO, IT
professional, tradesperson, nurse, medical practitioner, solicitor, architect,
teacher, educational administrators, or sales and marketing professionals, we
can write an effective marketing tool for you.
If by chance you have an occupation that we are unfamiliar with, then we have
at our disposal a network of specialist both in Australia and worldwide for
which we can refer you to. If we are not familiar with your field/industry, than
Keraijen will not write your résumé – as our reputation is based on producing
quality résumés and we cannot write a quality résumé if we do not understand the
field/industry. Referring you to someone who specializes in your industry/field
will put you at an added advantage over your competition.
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All packages are fully disclosed in our packages and pricing area. Please
refer to our résumé packages for full
disclosure.
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Keraijen stands by the quality of her work. If there is something that you
would like altered, Keraijen will work collaboratively with you in this process.
We will explain your options and offer alternative solutions so that the
integrity of the document will not be compromised.
With regards to guaranteeing interviews, Keraijen does not guarantee job
placement or employment success as we have no control over how our clients
integrate our cover letters and résumés with their job search strategies.
Keraijen’s goal is to provide the best possible résumé package for each of
our clients and ensuring you are happy with the final documents.
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Keraijen’s business model today is an online business, as this allows us to
work with both local and international clients. We deal exclusively via
electronic means (email, internet, and fax).
We have found that this process works well for our clients in today’s
environment of endless business meetings. The information gathering process is
something that cannot be finished in a 1-hour interview. It requires thought and
effort to remember major milestones you achieved in your previous positions.
Keraijen offers real value for money and the convenience of being able to
take your time and think about career issues in detail.
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The packages have been broken down below, however, if you are still confused
about which package is suitable for you, then please do not hesitate to contact
us either through the office (02) 9994 8050 or
email us. Please feel free to email us your existing résumé and advise the
type of position you are targeting, and we will only be too happy to advise
which package is suitable for you.
- Student/New Graduate package – this package is only for
students/new graduates who do not have any full time work experience – only
part-time and casual experience. Students with full time work experience
fall into the following categories depending on how much experience you
have.
- Aspiring Manager’s package – this package is suitable for our
young professionals who have up to 5-years work experience behind them.
- Strictly Professional package – this package is suitable more for
mid-career professionals who have over 5-years work experience. This
includes Managers but not Senior Managers.
- Career Transition package – this package is suitable for
individuals wanting to move into a new industry or field. Part of the
package involves a career transition session with our Coach to give you
clarity around your new career direction.
- Leader on the Rise – this package is reserved for Managers
wanting to move into more senior level executive positions such as National
Sales Managers, Country Managers, Senior Financial Analysts, etc.
- Unquestionable Executive & Executive Edge – these packages are
reserved for senior level executives who are at the pinnacle of their career
such as CEO’s, CFO’s, CIO’s, etc.
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The Behavioural Assessments identify your special talents, your communication
style, and how your positive characteristics can be valuable in the workplace.
These reports will help you in learning how to improve your interviewing skills
and performance, use your knowledge to adapt your behavior, and improve your
interpersonal skills.
If your package includes a DISC profile report, we will email you with
website and password protected link details for completion. Upon completion, you
will be emailed the report.
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Telecoaching is the shortened form of “telephone coaching”. We arrange
sessions with our coach Annemarie Cross, Australia’s first Certified Interview
Professional (CEIP) and author of
Ace that Interview.
Annemarie is also a Master NLP Practitioner and Accredited MBTI® (Myers Briggs
Type Indicator) Practitioner who will be able to either give you confidence for
the interview or give you clarity around your career progression.
Some of the areas covered include identifying and developing strategies to
eliminate self sabotaging tendencies; analyzing the various interview types;
negotiating and maximizing your salary package; behavioural interview
techniques; your 30-second elevator speech; how to hurdle tough questions about
sensitive topics (job hopping, demotions, sackings) and much more. You will
receive extensive information via email that you can read after your sessions.
Unfortunately due to time differences and the cost of long distance calls,
this service is not available outside Australia, unless the international client
is willing to call our Coach at a time that is suitable to her.
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Yes our services are more costly than other résumé writing firms, however, we
are not a secretarial service – Keraijen is a Certified Advanced Résumé Writer
and are prices are comparable with other Certified Résumé Writers within the
industry.
Our costs reflect years of continuous professional development, several
certifications and being the first certified résumé writer in Sydney. Your ROI
will come in the form of faster job search, a clearer understanding of your
value in the marketplace, and building of a personal brand, as personally
branded résumés have become critical for growth and career success. You will
find the résumé will pay for itself within the first few days and lead to a
higher salary.
Our work has been published internationally in over 15 résumé writing books
by leaders in the industry such as Wendy S. Enelow, Louise M. Kursmark and David
F. Noble.
Keraijen has also set the benchmark by receiving and been nominated for
numerous TORI Awards (Toast of the Résumé Writing Industry) since entering in
2003. TORI Awards winners are recognized ‘as the best’ within the industry, and
Keraijen has been continuing to do this since 2003.
Also, as members of Career Directors International (CDI), Career Management
Alliance (CMI), and Association of Online Résumé & Career Professionals (AORCP),
Keraijen is bound by a Code of Ethics. You will find that Keraijen is ethical in
all business dealings. Our integrity has been the mainstay of our many years in
business. Keraijen is committed to providing quality – both in product and
customer service.
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Payment must be received and cleared before any work is commenced. This can
be done directly through our website using Paypal's secure server. Once your
payment is processed via PayPal, you will be redirected to our thank you page
where you can download the appropriate questionnaire for your package in either
Word of PDF format. Fill it in and email or fax it
back to us as soon as possible.
If you prefer not to pay online through our website, we also accept money
orders, bank cheques and direct deposits into our account (bank details will be
provided upon request). Note that cheques must be cleared before any work
commences.
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Upon receipt of payment, you will be redirected to our thank you page where
you can download our résumé questionnaire for your completion and return. When
you have finished completing the questionnaire,
email it to us.
We will review your résumé questionnaire, and if we require further
information, we will email you targeted questions within 24hrs (next business
day).
When we have received the answers to these targeted questions, we will start
the résumé writing process, with draft documents emailed to you within 5
business days for your review and comment.
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No, we do not offer refunds as we are providing a service not a product.
Certified Résumé Writing is a specialist field, and as such our no refunds
policy is enforced. We recommend you read our
policies and terms before proceeding.
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We offer two options for critiquing. We can provide a general overview of the
improvements we would look at doing to your résumé at no cost or we can conduct
an in-depth critique of your résumé for a cost of $85.
With this in-depth critique, we will give you our professional opinion and
solutions on such things as format, layout and presentation, how your résumé
communicates your value to a prospective employer, whether it is an effective
marketing document, and any other areas that raise a red flag. If you decide to
use our services to create your résumé after receiving our in-depth, we will
deduct $30 from the price of your package.
It should be noted that the general overview for improvements does not offer
the price reduction – only the in-depth critique.
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Technically a résumé is a different document to a Curriculum Vitae (C.V.) –
however, most people believe they are the same. Depending on which country you
are from can determine the phrase that is used – for example, the US prefer the
term résumé, while in the UK, CV is the preferred term. In Australia we use both
CV and résumé.
So what is the difference? A résumé is a marketing document, while a CV tends
to be used by academic, legal, medical and scientific professionals presenting
their education, publications, papers presented and other pertinent information.
CV’s are also longer than résumés. Résumés for the Australian market tend to be
3-4 pages (maximum of 5), while résumés for other countries such as the UK and
US are 2-pages in length. It is important if applying for international
positions, that you keep your résumé within the specific résumé requirements for
each country.
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Yes, the package suitable for you is our
Return to the Workforce Package. Many of our clients come to us after a
period of being out of the workforce, whether it was parenting, education,
health, retirement, business or travel reasons. We know how to transfer your
current skills into a marketing tool that will get you noticed in today’s
market.
I want to apply for jobs overseas; do you know what I need to do?
It's really important to know that employers are not the same in every country.
What works in Australia, will not have the same affect in the United Kingdom or
USA. In fact, in some cases, submitting an inappropriate résumé could jeopardise
your job search success. With experience and contacts across the globe, we can
easily create a résumé that will stand out for all the right reasons, wherever
you wish to work.
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Yes, we have written selection criteria for many clients. Selection Criteria
responses need to be very specific and appropriate for the position. In most
cases you need to demonstrate your abilities and a lot of our clients find it
difficult to put this into words.
The language and wording for these applications (also known as keywords) must
be spot on in order to be successful in gaining an interview. In general, there
are 4 parts to your application:
- a cover sheet
- a covering letter
- a résumé
- a statement of claims against the selection criteria
We have experience completing selection criteria for government, medical,
teaching and corporate positions.
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Many companies and recruiters use scanners to scan résumés into their
computer database. When they need to fill a job opening, they simply search
their electronic database and find candidates to fill these posts. Scannable
résumés require specific page designs, as many computer scanners are unable to
read certain things. Common points to remember include: no coloured paper, don't
use italics or underlining or fancy bullets; don't use boxes, columns, or
vertical lines. A scannable résumé is an invaluable part of your job search
because you never know when you'll need one.
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An e-Résumé is a specifically formatted text into ASCII format. This format
allows the text to be sent over all electronic medias, while keeping its margins
and tabs. When submitting your résumé to an online job search site, they often
request that you cut and paste your current résumé into their form so it can be
posted to their network. If your résumé is not in an e-résumé format (ASCII) you
will risk having the format show up all jumbled. Also, some organizations and
recruitment agencies do not accept file attachments - instead they ask that you
send your résumé in the body of an email only.
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