Policies & terms
By placing an order on this site, it is understood that you have read and accepted Keraijen's Policies & Terms.
Estimates & prices
Keraijen advises that estimates and prices are good for 60 days from the time
of order placement. Current prices apply if an order is "shelved" and resumed
after 60 days. Alterations to scope of work may result in additional fees, which
will be discussed/disclosed prior to completion of the work.
Deposit
A 100% of the estimated total is required, 50% of which is non-refundable
(50% of the project costs are refundable if work on the project has NOT commenced. In the event that work has commenced on the project, 100% of the
project costs are non-refundable, although in certain circumstances it is at the
discretion of the contractor (Keraijen) if a refund will be given).
Additionally, client agrees he/she is responsible for full payment of total
charges for work performed.
Project turn-around
Turnaround to complete the
résumé package is 5 business days (unless advised
otherwise for larger projects), once we receive your completed questionnaire or
targeted questions within the required timeframe. Resume questionnaires or
targeted questions are to be returned to Keraijen within 2-3 weeks from purchase
of package. Information not received within this timeframe could mean your
project will be queued and completed upon availability.
Review & revisions
Final proofreading is the responsibility of the client. Fees include one-time
review/revision of document. Changes following initial review/revision will be
charged at our standard hourly rate of $70.00 per hour. Should an error be
discovered following initial client review/proofreading/approval, Keraijen will
correct and replace at no charge. Additional changes requested that are not in
the original job scope will be charged at our hourly rate of $70 per hour.
Client understands and agrees that Keraijen will not confirm or attempt to
verify information provided by Client, and Keraijen will not be responsible for
accuracy or truthfulness of information provided by Client. Client will hold
Keraijen harmless from claims by third parties based on any inaccuracy of
information in the resume and/or cover letters created by Keraijen.
Intellectual property rights
Keraijen retains intellectual property ownership of all work produced. Each
piece is carefully composed to ensure individuals are marketed effectively based
on distinctive characteristics. Clients are permitted to reproduce additional
copies via facsimile, scanner, printer or photocopier, and can alter their own
documents. They are not permitted to transfer ownership to another person or
permit them to use the document as a template. This policy protects the
integrity and quality of our professional writing, our clients' right to have an
individually crafted resume and a potential third party from an unsuccessful
marketing strategy that has not had the benefit of being modelled on their
skills and experience.
Warranties & liabilities
Keraijen does not guarantee job placement, or employment success. Our
clients’ successes are directly dependent upon the effort, commitment and
diligence they put into fully integrating our cover letters and resumes with
their job search strategies. Keraijen’s goal is to provide the best possible
resume package for each of our clients. It is the responsibility of the client,
and indeed in the client's best interests, to supply us with all requested
information and to work collaboratively with us to complete a customised package
that reflects their individuality and highlights their career assets. Keraijen
strongly encourages active client participation in this process to achieve the
best outcome possible for all concerned.
The client understands that if there is a preference on the client's part to
use their work email or employer's computer for career communications with
Keraijen they (the client) will be solely responsible for any possible
repercussions from such action, including dismissal by their employer. Keraijen
holds no responsibility for any possible repercussions from such action,
including dismissal by their employer surrounding the possibility of their
actions being discovered by parties, other than the intended recruiters and/or
potential employers.
Confidentiality
Keraijen respects your privacy. Any and all information collected at this
site will be kept strictly confidential and will not be sold, reused, rented,
loaned, or otherwise disclosed. Keraijen will not at any time, either directly
or indirectly, use for its personal benefit or disclose, or communicate in any
manner any information that is pertaining to its clients. All your information
will be kept strictly confidential. This provision shall remain effective even
after the termination of all agreements and projects. Upon termination of
agreements, Keraijen will return all documentation, records or other items that
were used or created by Keraijen for its clients during the term of our
agreement.
Your contact details
Any information you give to Keraijen will be held with the utmost care, and
will not be used in ways that you have not consented to. Keraijen will ask you
when she needs information that personally identifies you or allows her to
contact you. Generally, this information is requested when you are requesting
information or hiring Keraijen services. Personal information collected by
Keraijen often is limited to email address, country or location, but may include
other information when needed to provide a service you requested. For example,
if you choose a service or transaction that requires payment, such as making a
purchase enquiry, Keraijen will request personal information necessary for
billing and/or shipping, such as: name, address, telephone number, and credit
card number.
Secure online transactions
 When your pay for services or products online, your purchases are secure by
ordering through the PayPal server. For more information on PayPal's security
encryption for security card transactions, please visit the
PayPal website.
Change in privacy statement
Keraijen reserves the right to withdraw or change its Policies & Terms at any time. If and when
we do, we shall revise the "last
updated" date at the bottom of this page. If you have questions regarding
our Policies & Terms, please contact us directly.
Updated: 12 December, 2005 |
